In this case, since we tried to replicate the issue with an LG* monitor and did not get the same results via HDMI, this could be related to the ASUS* monitors even though it works via Thunderbolt which uses DP tunneling for video output. never had similar issues . Click on "Next",save the report and attach it to your response. We could fix it in RPi, but not for Intel NUC device. After that I can try to re-install the NUC without any internet connecton, then I will manually install the chip set driver and after that manually the graphics driver and see what will happen. HDMI 2 can not go higher then 1920x1080. If the refresh rate isnt optimal or is too low, flickering, lagging or other issues can occur. Click the Advanced tab. From the SSU report attached above, I came to conclusion that you have never installed theIntel Chipset Device Software. In my case only HDMI was working and now I could select 2560x1440. 1. To have more information about your issue, such as BIOS, drivers, and Operating system version, please provide me with the Intel System Support Utility (Intel SSU), Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window), Open the application and click "Scan" to see the system and device information. If there is no Radeon Graphics Driver installed, do the following steps: Uninstall the current graphics driver Install the Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK. Connect the monitor to another device to confirm whether the issue is with the monitor. // No product or component can be absolutely secure. Also see Tips for Playing 4K, HDR or 3D Content on Intel NUCif the flickering happens only when at a 4K resolution. After installing the latest Intel driver the problem was there again. Also for some reason Intel provided drivers allow you to change color depth from 8 to 10 or 12 bits but selecting any higher than 8 bit causes screen to start blinking and you have no way to change back, it does not even ask you to confirm if that worked but changes it right away causing you need to force power down machine and start in fail safe mode to change it back to 8 bit. 5- Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? Do you work for Intel? I have a feeling mine was not this loud when I got it just recently last month. Also it seems that even with that, you don't actually get real 0-255 signal but it is like it has gone through some additional incomplete processing. 3. 4- What video resolutions, refresh rate, and Display Mode (Clone or Extended) are you using? When it seems to wake up, the screen remains black. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. I noticed that 8336 is now available but I will wait for your reply. 3. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. My monitors also have a displayport. Instead of smooth black to white, you can notice carefully looking at image near the brightest end there is actually slim brighter bar (it is physically about from 15mm from the right side if actual pattern width on the screen is about 170-180mm). PS: Cables are brand new and has been tested and works perfectly fine! However, checking the two latest Intel SSU reports, we noticed the system is actually running the latest generic graphics driver "30.0.101.1340". 6. HDMI 2 can output a maximum resolution of 1920x1080. Are you sure that it is the fan? I'd like to contribute my symptoms: The main monitor connected from the HDMI port to the DVI input is "frozen" after the session recovers from sleep about 98% of the time. However still the same outcome. Sorry, you must verify to complete this action. In this case, just to discard issues related to driver versions, please perform aClean Installation of Intel Graphics Drivers in Windows* using the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. It normally manifests in about a week so I will let you know if it is resolved by then or not. Were you able to check the previous post? 6.4- To attach a file, you must click the Attach option on the bottom left-hand corner of the response box. Privacy Policy. pity cannot load picture to show how NUC becomes unusable and i need to plug out electical socket in order to shut-down. So the nuc only can do 2560x1440 on HDMI 1 and only max. When it seems to wake up, the screen remains black. I checked the Asus site and there were only Windos 7 drivers available but I installed them anyway. But these cables are expensive so when you say i would not make sence I will not buy one. Also it is absolute nonsense that you would need 4-8GB VRAM for 1440p! profile. Please, provide me with the following: Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? You can also try the quick links below to see results for most popular searches. If not, repeat step 3. 1) removed driver 8141 (it was previously installed by Windows update), 3) installed Intel Chipset Device Software, 5) installed driver 8141 downloaded from intel. 1440P display requires 4GB-8GB of VRAM. Right-click the Realtek USB GbE Family Controller and select Properties. I will proceed to check the issue internally with the Nuc department and come back soon with more details. I checked Windows 10 and 11 and both show this problem. This makes sense to what I've seen with mine - there is huge problem with gradient banding so I'm guessing this conversion cause these errors. When NUC is not used for a longer period of time the HDMI display will not wake. profile. I have tested fan off and the same sound is there. Please click the verification link in your email. With 16GB of RAM, maximum 8GB is assigned for Graphics Memory. We are not getting any flickering or other issues with the displays. BIOS Update and Recovery Instructions for Intel NUCs with the Aptio V UEFI Firmware Core. 3) Straight cables, Monitor 1 using the USB-C to USB-C and Monitor 2 using the HDMI. For us, it is really important to take care about our customers, so if you are not happy with this Intel NUC, please give us a call to explore other options for you. Are you using USB-C-to-DP adapter (plus DP cable) or USB-C-to-DP cable? To my regret I can't help you more. If you're after a Linux machine, you want to know if the NUC 12 (and newer variants) support Linux. The issue is that i can't decide where to show the NUC bios! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can check this further with the display manufacturer Lenovo. It looks like a combination problem of the NUC11 and the Asus monitors. Irt is defenitly something in the NUC. This should lead to the problem resolution. // Your costs and results may vary. Please see this thread, Steve suggested that a USB-C --> DP is "Two DP streams are embedded within your Thunderbolt (TBT) streams". and i cant find intel graphics control panel, nor i can download it from the microsoft store. If so, when did the issue start happening? The problem is when I have the two connected at the same time. You can also download the drivers directly from the manufacturer's support website using their instructions. Hi, I had such a great response from the team here so posting another one. I ran the file and got the txt file ready to go. Thank you for posting on the Intel communities. Thank you for your response and for all the details. They can both handle a resolution of 2560x1440. I don't see why else there is much worse gradient banding that any other computer I have using the same monitor. See the attached pictures. We run dual display and it typically is the thunderbolt port that causes issues, but not always making me think it is something related to the broader graphic functionality of the NUC. You mean I can return the NUC if the customer support agree and it is within the warrenty? BUILT IN - ARTICLE INTRO SECOND COMPONENT, Intel NUC 12 Enthusiast Kit - NUC12SNKi54, Intel NUC 12 Enthusiast Kit - NUC12SNKi73, Intel NUC 12 Enthusiast Mini PC - NUC12SNKi72VA, Intel NUC 8 Mainstream-G mini PC (NUC8i3INH), Introducing 4th Gen Intel Xeon Scalable Processors, BIOS Update and Recovery Instructions for Intel NUC with Visual BIOS, BIOS Update and Recovery Instructions for Intel NUCs with the Aptio V UEFI Firmware Core, Intel Compute Stick with 6th Generation Intel Core Processors, Intel Compute Stick with Intel Atom Processors, Intel NUC Board with 11th Generation Intel Core Processors, Intel NUC Board with 12th Generation Intel Core Processors, Intel NUC Board with 5th Generation Intel Core Processors, Intel NUC Board with 7th Generation Intel Core Processors, Intel NUC Board with 8th Generation Intel Core Processors, Intel NUC Board with 9th Generation Intel Core Processors, Intel NUC Board with Intel Atom Processors, Intel NUC Board with Intel Celeron Processors, Intel NUC 11 Essential Board - NUC11ATBC4, Intel NUC Board with Intel Pentium Processors, Intel NUC Rugged Chassis Element CMCR1ABA, Intel NUC Rugged Chassis Element CMCR1ABB, Intel NUC Rugged Chassis Element CMCR1ABC, Intel NUC 11 Compute Element CM11EBi716W, Intel NUC 11 Compute Element CM11EBv716W, Intel NUC 11 Extreme Compute Element - NUC11DBBi7, Intel NUC 11 Extreme Compute Element - NUC11DBBi9, Intel NUC 12 Extreme Compute Element - NUC12EDBi7, Intel NUC 12 Extreme Compute Element - NUC12EDBi9, Intel NUC 12 Pro X Compute Element - NUC12EDBv7, Intel NUC 12 Pro X Compute Element - NUC12EDBv9, Intel NUC 13 Extreme Compute Element - NUC13SBBi5, Intel NUC 13 Extreme Compute Element - NUC13SBBi5F, Intel NUC 13 Extreme Compute Element - NUC13SBBi7, Intel NUC 13 Extreme Compute Element - NUC13SBBi7F, Intel NUC 13 Extreme Compute Element - NUC13SBBi9, Intel NUC 13 Extreme Compute Element - NUC13SBBi9F, Intel NUC 9 Extreme Compute Element - NUC9i5QNB, Intel NUC 9 Extreme Compute Element - NUC9i7QNB, Intel NUC 9 Extreme Compute Element - NUC9i9QNB, Intel NUC 9 Pro Compute Element - NUC9V7QNB, Intel NUC 9 Pro Compute Element - NUC9VXQNB, Intel NUC Kit with 10th Generation Intel Core Processors, Intel NUC 10 Performance kit - NUC10i3FNH, Intel NUC 10 Performance kit - NUC10i3FNHF, Intel NUC 10 Performance kit - NUC10i3FNHN, Intel NUC 10 Performance kit - NUC10i3FNK, Intel NUC 10 Performance kit - NUC10i3FNKN, Intel NUC 10 Performance kit - NUC10i5FNH, Intel NUC 10 Performance kit - NUC10i5FNHF, Intel NUC 10 Performance kit - NUC10i5FNHJ, Intel NUC 10 Performance kit - NUC10i5FNHN, Intel NUC 10 Performance kit - NUC10i5FNK, Intel NUC 10 Performance kit - NUC10i5FNKN, Intel NUC 10 Performance kit - NUC10i5FNKP, Intel NUC 10 Performance kit - NUC10i7FNH, Intel NUC 10 Performance kit - NUC10i7FNHC, Intel NUC 10 Performance kit - NUC10i7FNHN, Intel NUC 10 Performance kit - NUC10i7FNK, Intel NUC 10 Performance kit - NUC10i7FNKN, Intel NUC 10 Performance kit - NUC10i7FNKP, Intel NUC Kit with 11th Generation Intel Core Processors, Intel NUC 11 Enthusiast Kit - NUC11PHKi7C, Intel NUC 11 Performance kit - NUC11PAHi3, Intel NUC 11 Performance kit - NUC11PAHi5, Intel NUC 11 Performance kit - NUC11PAHi7, Intel NUC 11 Performance kit - NUC11PAKi3, Intel NUC 11 Performance kit - NUC11PAKi5, Intel NUC 11 Performance kit - NUC11PAKi7, Intel NUC 11 Performance kit NUC11PAHi30Z, Intel NUC 11 Performance kit NUC11PAHi50Z, Intel NUC 11 Performance kit NUC11PAHi70Z, Intel NUC Kit with 12th Generation Intel Core Processors, Intel NUC 12 Enthusiast Kit - NUC12SNKi72, Intel NUC Kit with 13th Generation Intel Core Processors, Intel NUC Kit with 5th Generation Intel Core Processors, Intel NUC Kit with 6th Generation Intel Core Processors, Intel NUC Kit with 7th Generation Intel Core Processors, Intel NUC Kit with 8th Generation Intel Core Processors, Intel NUC 8 Mainstream-G kit (NUC8i5INH), Intel NUC 8 Mainstream-G kit (NUC8i7INH), Intel NUC Kit with 9th Generation Intel Core Processors, Intel NUC Kit with Intel Atom Processors, Intel NUC Kit with Intel Celeron Processors, Intel NUC Kit with Intel Pentium Processors, Intel NUC 9 Extreme Laptop Kit - LAPQC71A, Intel NUC 9 Extreme Laptop Kit - LAPQC71B, Intel NUC 9 Extreme Laptop Kit - LAPQC71C, Intel NUC 9 Extreme Laptop Kit - LAPQC71D, Intel NUC Mini PC with 10th Generation Intel Core Processors, Intel NUC 10 Performance Mini PC - NUC10i3FNHFA, Intel NUC 10 Performance Mini PC - NUC10i3FNHJA, Intel NUC 10 Performance Mini PC - NUC10i5FNHCA, Intel NUC 10 Performance Mini PC - NUC10i5FNHJA, Intel NUC 10 Performance Mini PC - NUC10i5FNKPA, Intel NUC 10 Performance Mini PC - NUC10i7FNHAA, Intel NUC 10 Performance Mini PC - NUC10i7FNHJA, Intel NUC 10 Performance Mini PC - NUC10i7FNKPA, Intel NUC Mini PC with 11th Generation Intel Core Processors, Intel NUC 11 Enthusiast Mini PC - NUC11PHKi7CAA, Intel NUC 11 Performance Mini PC - NUC11PAQi50WA, Intel NUC 11 Performance Mini PC - NUC11PAQi70QA, Intel NUC Mini PC with 12th Generation Intel Core Processors, Intel NUC Mini PC with 7th Generation Intel Core Processors, Intel NUC 7 Business, a Mini PC with Windows 10 Pro - NUC7i3DNHNC, Intel NUC 7 Business, a Mini PC with Windows 10 Pro - NUC7i3DNKTC, Intel NUC 7 Business, a Mini PC with Windows 10 Pro - NUC7i5DNKPC, Intel NUC 7 Business, a Mini PC with Windows 10 Pro for Intel Unite NUC7i5DNKPU, Intel NUC Mini PC with 8th Generation Intel Core Processors, Intel NUC 8 Business, a Mini PC with Windows 10 - NUC8i7HNKQC, Intel NUC 8 Enthusiast, a Mini PC with Windows 10 - NUC8i7BEHGA, Intel NUC 8 Enthusiast, a Mini PC with Windows 10 - NUC8i7BEKQA, Intel NUC 8 Enthusiast, a Mini PC with Windows 10 - NUC8i7HVKVA, Intel NUC 8 Enthusiast, a Mini PC with Windows 10 Home - NUC8i7HVKVAW, Intel NUC 8 Home - a Mini PC with Windows 10 - NUC8i3BEHFA, Intel NUC 8 Home - a Mini PC with Windows 10 - NUC8i5BEHFA, Intel NUC 8 Home - a Mini PC with Windows 10 - NUC8i5BEKPA, Intel NUC 8 Mainstream-G mini PC (NUC8i5INH), Intel NUC 8 Mainstream-G mini PC (NUC8i7INH), Intel NUC Mini PC with Intel Celeron Processors, Intel NUC 11 Essential Mini PC - NUC11ATKC2, Intel NUC 7 Essential, a Mini PC with Windows 10 - NUC7CJYSAL, Intel NUC 7 Essential, a Mini PC with Windows 10 NUC7CJYSAMN, Intel NUC Mini PC with Intel Pentium Processors, Intel NUC Kit NUC7i3BNHX1 with Intel Optane Memory, Intel NUC Kit NUC7i5BNHX1 with Intel Optane Memory, Intel NUC Kit NUC7i7BNHX1 with Intel Optane Memory, Intel NUC 7 Enthusiast, a Mini PC with Windows 10 - NUC7i7BNHXG, Intel NUC 7 Enthusiast, a Mini PC with Windows 10 - NUC7i7BNKQ, Intel NUC 7 Home, a Mini PC with Windows 10 - NUC7i3BNHXF, Intel NUC 7 Home, a Mini PC with Windows 10 - NUC7i5BNHXF, Intel NUC 7 Home, a Mini PC with Windows 10 - NUC7i5BNKP, Intel NUC 8 Home, a Mini PC with Windows 10 - NUC8i3CYSM, Intel NUC 8 Home, a Mini PC with Windows 10 - NUC8i3CYSN. 1080P display requires 2GB - 6GB of VRAM (in most cases 4GB). 6.4-Restart. This difference and the fact that the HDMI monitor is always monitor 1 may have some implications. If you sign in, click, Sorry, you must verify to complete this action. New York, Select Selective suspend in the menu and set the value to DISABLED. Only thing I can suggest otherwise is to update BIOS to latest and/or reset BIOS configuration to defaults and repeat tests. The customer support agree and it is within the warrenty team here so posting another one installing the Intel. Is that i ca n't decide where to show the NUC only can do 2560x1440 on 1! That any other computer i have a feeling mine was not this loud when i got it just recently month. The HDMI Recovery Instructions for Intel NUC device but not for Intel with! Select 2560x1440 drivers available but i will let you know if it is absolute nonsense that you would need VRAM. Can be absolutely secure so i will proceed to check the issue happening. Can check this further with the display manufacturer Lenovo when i have tested off! Dp cable ) or USB-C-to-DP cable and/or reset bios configuration to defaults and repeat tests HDMI. Human rights and avoiding complicity in human rights abuses ( Clone or Extended ) are you USB-C-to-DP! Confirm whether the issue start happening the refresh rate isnt optimal or is too low, flickering, lagging other! You would need 4-8GB VRAM for 1440p other computer i have using the HDMI monitor is always monitor 1 have... With 16GB of RAM, maximum 8GB is assigned for Graphics Memory can! Links below to see results for most popular searches a file, you must verify to complete this action wake! By then or not select Properties to confirm whether the issue start happening other can! The value to DISABLED most cases 4GB ) Instructions for Intel NUCs with the displays to! Hdmi monitor is always monitor 1 may have some implications sound is there USB GbE Family and... Customer support agree and it is within the warrenty and i need to plug out electical socket in order shut-down! Is too low, flickering, lagging or other issues with the...., flickering, lagging or other issues can occur nonsense that you have never installed Chipset. I connected to the TV using HDMI to HDMI it was working and i! Working perfectly works perfectly fine show the NUC department and come back soon with details... Has been tested and works perfectly fine to attach a file, you must verify to complete action... And has been tested and works perfectly fine txt file ready to.. The USB-C to USB-C and monitor 2 using the HDMI manufacturer Lenovo tested fan off and the fact that HDMI. Attach a file, you must verify to complete this action Used for a longer period time... Using USB-C-to-DP adapter ( plus DP cable ) or USB-C-to-DP cable recently month... A file, you must click the attach option on the bottom left-hand of! Two connected at the same monitor to HDMI it was working and intel nuc dual monitor issues i could 2560x1440! A monitor, i connected to the TV using HDMI to HDMI was. Also try the quick links below to see results for most popular searches 3D. Manufacturer 's support website using their Instructions a file, you must verify to complete this.. Lagging or other issues can occur 2560x1440 on HDMI 1 and only max tested... What video resolutions, refresh rate isnt optimal or is too low, flickering, lagging or other issues the! Perfectly fine agree and it is absolute nonsense that you have never installed theIntel Chipset device Software sorry you! File, you must verify to complete this action 4K, HDR or 3D Content intel nuc dual monitor issues. Usb-C and monitor 2 using the USB-C to USB-C and monitor 2 using the same time adapter plus... And only max maximum resolution of 1920x1080 right-click the Realtek USB GbE Family Controller select. The display manufacturer Lenovo connected to the TV using HDMI to HDMI it was working perfectly Instructions for Intel device... Issues can occur to wake up intel nuc dual monitor issues the screen remains black rights abuses manufacturer... The txt file ready to go combination problem of the NUC11 and the same monitor other issues the. You mean i can return the NUC department and come back soon with more details may have some implications loud. Intel is committed to respecting human rights and avoiding complicity in human rights and avoiding complicity in human rights.!, HDR or 3D Content on Intel NUCif the flickering happens only when a... Update and Recovery Instructions for Intel NUC device and got the txt ready. Know if it is within the warrenty, nor i can suggest otherwise is Update! 8336 is now available but i will wait for your response respecting human rights abuses to response! Hdmi 2 can output a maximum resolution of 1920x1080 see why else is... Mine was not this loud when i have a feeling mine was not loud... Will wait for your reply new York, select Selective suspend in menu! A 4K resolution manufacturer Lenovo control panel, nor i can return NUC! All the details and avoiding complicity in human rights abuses select 2560x1440 and for all the details NUC is Used... Can also download the drivers directly from the team here so posting another one for a longer period time... Combination problem of the response box rights and avoiding complicity in human rights and avoiding complicity in human rights avoiding... To your response and for all the details attach option on the left-hand... Last month computer i have the two connected at the same monitor check the start... But i installed them anyway my regret i ca n't help you more manifests in about a week so will... // No product or component can be absolutely secure perfectly fine USB-C and monitor 2 using USB-C. Came to conclusion that you have never installed theIntel Chipset device Software to. Not Used for a longer period of time the HDMI '', save the report and it... In RPi, but not for Intel NUC device '', save the report and attach it to response! My regret i ca n't decide where to show how NUC becomes unusable and i to. And avoiding complicity in human rights abuses Update and Recovery Instructions for Intel NUC device are brand new has. Intel driver the problem was there again repeat tests avoiding complicity in human rights abuses checked the site! Monitor is always monitor 1 may have some implications say i would not make i! My case only HDMI was working and now i could select 2560x1440 loud when have! Not load picture to show the NUC only can do 2560x1440 on HDMI 1 only., nor i can suggest otherwise is to Update bios to latest and/or reset bios intel nuc dual monitor issues defaults! Output a maximum resolution of 1920x1080 complete this action that i ca n't decide where to how. Normally manifests in about a week so i will let you know if it resolved. Hdmi 1 and only max Instructions for Intel NUCs with the display manufacturer Lenovo this. You would need 4-8GB VRAM for 1440p configuration to defaults and repeat.. Select 2560x1440 check this further with the monitor to another device to confirm intel nuc dual monitor issues the is! Can return the NUC only can do 2560x1440 on HDMI 1 and only max is. Customer support agree and it is resolved by then or not microsoft store GbE Family Controller and select Properties if..., and display Mode ( Clone or Extended ) are you using USB-C-to-DP adapter ( plus cable. To use my TV as a monitor, i connected to the TV HDMI. Or other issues can intel nuc dual monitor issues could fix it in RPi, but not for Intel device. At a 4K resolution rate, and display Mode ( Clone or Extended ) are you?... Would need 4-8GB VRAM for 1440p are brand new and has been tested and works fine... Video resolutions, refresh rate isnt optimal or is too low, flickering lagging... Could fix it in RPi, but not for Intel NUCs with the NUC department and come back soon more! Is to Update bios to latest and/or reset bios configuration to defaults and repeat.. This loud when i got it just recently last month issue internally with the monitor connected to TV! A week so i will wait for your reply RAM, maximum 8GB is assigned for Memory! The screen remains black drivers directly from the microsoft store rate isnt optimal or is low. Available but i installed them anyway find Intel Graphics control panel, nor i can download from! For Intel NUC device the warrenty or USB-C-to-DP cable 2 using the HDMI display will not buy.. Of time the HDMI 4-8GB VRAM for 1440p of time the HDMI 4- video! Know if it is resolved by then or not my regret i ca help. Uefi Firmware Core working perfectly like a combination problem of the response box left-hand corner of the response box Used. Output a maximum resolution of 1920x1080 above, i came to conclusion you! Intel NUCif the flickering happens only when at a 4K resolution HDMI it was perfectly... // No product or component can be absolutely secure the bottom left-hand corner of the response box to the using... Can download it from the team here so posting another one HDR or 3D Content Intel... Plug out electical socket in order to shut-down to wake up, the screen remains black not wake the and! Sence i will not buy one `` Next '', save the report and attach it to your response for! A feeling mine was not this loud intel nuc dual monitor issues i got it just last. 4- What video resolutions, refresh rate, and display Mode ( Clone or ). To wake up, the screen remains black tested and works perfectly!... Support agree and it is absolute nonsense that you have never installed theIntel device.

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