To be frank, Lucas warranty is one of the shadiest ones weve seen. I'm not satisfied! Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your information First Name Last Name Email Address Phone Street Address Apt / SteOptional Zip Code City State Submit Your Registration The warranty period of 2 years are only valid if the product is mounted in accordance with our instructions and the product has not been dismantled or used in any way not intended for the product in question. We use cookies to improve your experience on our website. The store managers recommendation was for me to file a claim against the airline. The trusted companion promise (as they claim it), covers the cost of repair for damage for any manufacturer defect or replacement of the defective baggage carry-on. Cette garantie est destine vous assurer des droits lgaux spcifiques. We apologize for the issues we are experiencing and are here to help! it luggageUSA Ltd.pourra vous donner lautorisation de retourner votre produit dfectueux dans certains cas si notre quipe lestime ncessaire. We recommend that you register your luggage within 90 days of purchase to verify ownership. Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. This will surely increase the credibility of your complaint. Sort by Refine Type clear Featured Lucas All Lucas Lucas Convertible Under Seat Carry on Lucas Designer Luggage Collection - 3 From the exterior, youll usually find one or two pockets for documents and other quick-grab essentials (only on softside suitcases), and in the interior, youll usually find one or two pockets for organization and compression straps for keeping the clothing in place. Trim these remarkably robust suitcases. The main body of thesoft sided bags are made from high quality and safe polyester fabric. Later down in the full review, well go into more detail on each category and explain why they gained that specific score. STEP 4: To be sure the combination is properly locked, test it by turning the dials to the new combination and trying to open the lock. %PDF-1.4 % However, the TSA-approved locks are nowhere to be found, which isnt great when youre paying nearly $100 for a suitcase. To register your luggage . 5-6 Digit Number (Product Code-in red rectangle) . Having double wheels instead of regular ones is better because theyre more durable, the rubber around the wheels will last longer, and they usually roll smoother. Price and other details may vary based on product size and color. we are experiencing and are here to help! Our Web Team is working on restoring the integrated functionality that allows customers like you to view their registration records through their account on our website. Si votre valise est endommage lors dun voyage, nous vous recommandons vivement de dposer une rclamation auprs de la compagnie de transport (qui est assure contre les dtriorations de votre produit) ds votre arrive, si possible avant les formalits douanires. Avoid Missing Flights, Are There Chargers On Planes? Lucas suitcases are made with cheaper materials, like ABS and polyester fabric, to cut costs, and their warranty is pretty bad. The suitcase is made from ABS, and the exterior is covered by a polycarbonate film. Si bien it luggage USA Ltd. reparar o reemplazar su equipaje a nuestra costa en caso de que se encuentren defectos en la confeccin del producto el consumidor es responsable de todos los gastos de transporte, que no estn cubiertos por esta garanta. *Non-wheeled items such as holdalls & vanity cases may have different warranties - please check your warranty hangtag which accompanied your product at purchase to confirm the length of warranty or check the details below. If you are a frequent traveler I wouldnt recommend their ultra soft sided bags for long flights as checked baggage, as it wont hold up and will get damaged easily, if not handled carefully. Replacement products will be covered by the warranty equal to the length of time remaining on the warranty of your original purchase. 0000000816 00000 n This hard case is puissant for enthusiasts who luggage! The area damaged was on the back panel close the the handle which should have been made of a sturdier material. This is why we believe that the Lucas luggage set is a slightly better choice. Your suitcase, therefore, is to be returned to the store with your proof of purchase. 0000003812 00000 n The best luggage takes in agreement with Rogamos conserve una copia de su recibo de compra que ser imprescindible para iniciar cualquier reclamacin con nuestras oficinas. Luggage Finder C-Lite Oc2lite Hi-Fi Cosmolite B-Lite 4 . Register to receive special offers from Travelpro Review the fields highlighted in red before continuing * Required Fields Your product Style Number (First seven characters only) * Display model number help Your information First Name* Last Name* Email Address* Phone Number* Street Address* Apt / Ste Zip Code* City* LondonFog.com under Contact lists 212-597-4750. LUCAS Designer Carry On Luggage Collection - Lightweight Pattern 22 Inch Duffel Bag- Weekender Overnight Business Travel Suitcase with 2- Rolling Spinner Wheels (SEA FORM) (FLORAL CREAM) Brand: LUCAS $6999 FREE Returns Color: FLORAL CREAM Vacay. However, there are also cases that have for decades. Over 2000 Brands , Ships to over +60 Countries. Hint: Start typing the first line of your address. But, this one seems to have no problems, as customers have said. Warranty Service. Everything on the main compartment is kept in place with the help of a couple of tie-down straps. 42 26 It is top-quality for people who appreciate the product because it grants an expandable suitcase with spinners wheels, the Lucas hard cases are top-of-the-heap solution for your next journey. Register Your Samsonite Product For prioritized warranty service. endstream endobj 43 0 obj<>/Metadata 5 0 R/PieceInfo<>>>/Pages 4 0 R/PageLayout/OneColumn/OCProperties<>/OCGs[44 0 R]>>/StructTreeRoot 7 0 R/Type/Catalog/LastModified(D:20070312122711)/PageLabels 2 0 R>> endobj 44 0 obj<. BUY NOW. Easier. Follow the prompts and get to the luggage person (I pressed 1-4-1). Along with that is a retractable handle and a top handle, which add to the suitcases maneuverability. The complaint has been investigated and resolved to the customers satisfaction. The only other affordable brand that got the same rating is SwissGear. Lucas is an affordable luggage brand that offers a larger selection of softside suitcases than hardside ones. Compared to the It Luggages lightweight model, which onlyweighs 4 lbs, this one weighs 5.8 lbs. Locus luggage offers a five-year manufacturing warranty. An additional, Samsonite is a popular brand that offers a 10-year, limited warranty. Freeform Hardside Expandable with Double Spinner Wheels, Checked-Large 28-Inch, Black, Winfield 2 Hardside Expandable Luggage with Spinner Wheels, Carry-On 20-Inch, Brushed Anthracite, Luggage 3 Piece Sets Hard Shell Luggage Set with Spinner Wheels, TSA Lock, 20 24 28 inch Travel Suitcase Sets, Orange, Midtown Hardside 4-Piece Luggage Travel Set, Rose Gold, Andante 2 Wheeled Rolling Duffel Bag, All Black, 32-Inch, London Hardside Spinner Wheel Luggage, Charcoal, Carry-On 20-Inch, Luggage Expandable Suitcase PC ABS TSA Luggage 3 Piece Set Lock Spinner Carry on (Teal blue, 3 piece set), Fashion Softside Upright Luggage Set, Charcoal, 2-Piece (14/19), Luggage 3 Piece Set Suitcase with TSA lock spinner softshell 20in24in28in (Black. Copyright 2007 - 2023. The luggage had a 5 year warranty when I bought it but when I took it back to the store I was told by the manager that TJMaxx did not accept returns after 30 days and that they did not honor manufacturers warranties. Although it doesn't come with a lifetime warranty on luggage, it has a 10-year warranty. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. But, once again, the TSA locks are non-existent. And yes, file a claim with the airline. If you register or provide information to us in any manner, you agree to provide only true, accurate, current and complete information. Coolife and American Tourister beat Lucas in nearly every aspect, so if you were to purchase a suitcase in the affordable range, then choose one from those two brands. Although there isnt much information about 24/7 International LLC online, it looks like they started operating around 2005, and theyre based in Pine Brook, New Jersey. Clever Journey gets you prepared for your next vacation with independent travel product reviews, packing tips, and travel advice. The bag is made of polyester, which is to be expected in cheap luggage like this. People complained that the top handle isnt properly stitched and comes off when carrying an overpacked suitcase. 0000002922 00000 n When he's not working or traveling, you'll find him reading a book, writing a poem, or just taking a long walk through the woods. The Lucas Designer 22-inch Duffel bag is a really good-looking and well-made rolling duffel bag. Overall, this suitcase is beautiful and relatively durable. The Rockland Expandable Luggage, 20-Inch and the AmazonBasics Hardside Luggage, 21-Inch fall in the middle of the price range. Please complete the Warranty Form below and a representative will contact you shortly regarding your claim. iFLY. Other affordable luggage brands operate in a similar way; otherwise, their luggage wouldnt be so cheap. Some chic print and designs (easy to see at pickup at luggage carousel). We have so much confidence in all our products that every item of luggage* we sell is backed by a 10-year** manufacturer's warranty. If youre looking for an affordable lightweight carry-on, the Lucas Ultra Light Carry-on is a rock-solid choice. If you don't wish to register, theapplicablestandard warranty automatically goes into effect from the date of purchase, regardless of product registration. Purchased a piece of Lucas Luggage on 6/10/22. This makes it scratch-resistant and impact-resistant, which is great since ABS isnt the most durable material out there. As youd expect from an affordable private label brand, their suitcases arent made for frequent travel. FL Bags. All bags are expandable, come with four double spinner wheels, and have the same setup on compartments and handles. Phone: (888) 239-4392. Is Showkoo Luggage Good? While this might not be the best hardside suitcase that Lucas has to offer, its easily the most beautiful one. The Luggage Warranty Period. The warranty is not from the store, it is from the manufacturer. To registeryourluggage, you'llneed the following information: Notice:We are currently in the process of transitioning to a new registration system. In the event of damage caused by the common carrier, it is the responsibility of the user to file, at the time of the damage, a claim with the common carrier. Please note that airlines, hotels, transportation services and others that handle your luggage are responsible for it while it is under their supervision. About the Shop. Its neatly organized with quite a few inner and outer compartments, and it comes with a separate hanging cosmetics pouch and a separate documents folder. On the other hand, Lucas luggage hard shells are made from ABS / PC ( ABS and Polycarbonate ), the two materials are solid if combined together but easy to crack under intense pressure. The warranty provided on our products is valid against defects in workmanship and material defects for the period of the warranty from the date of purchase. If you don't wish to register, the applicable standard warranty automatically goes into effect from the date of purchase, regardless of . Please read the following information to ascertain if your product will be covered by the warranty and follow the links provided to complete an online warranty claim form. The exchange conditions listed above apply unless any amendment is accepted in writing by BORG Automotive A/S. The Warranty only extends to the original owner of the item. Wholesale Luggage Contact Information 51 Stiles Ln Pine Brook, NJ 07058-9535 Visit Website (973) 882-0247 Customer Complaints 40 complaints closed in last 3 years 16 complaints closed in last 12. If youre looking to get a lightweight suitcase with good organization and the ability to be very minimal, lucas bags are an excellent choice! The hard case is conjointly spacious, so you can store your items easily. xbbbd`b`` l Here are some pros and cons of the Lucas suitcase. So essentially, the expandable feature is useful only if youre willing to hold your bag by the handle to avoid tipping. Lucas does not offer one warranty for all types of products. DERICG an LadyScot, I would consider you to not only be insensitive bur rude based on the verbiage in your threads. Sometimes their bags are slightly heavier than advertised. E: customerservice@24-7int.com. Foto de la avera5. For global product registration, as found on the hangtag of your item, you may choose to register your product online at warranty.delsey.com. You can still register your bag using the online tool but please note you will not be able to view your online registration at this time. Hardside Luggage Set, Created for Macy's $620.00 Sale $299.99 If youre looking for a lightweight 3-piece luggage set, the Lucas Ultra Lightweight set is a pretty good option. The luggage had a 5 year warranty when I bought it but when I took it back to the store I was told by the manager that TJMaxx did not accept returns after 30 days and that they did not honor manufacturers warranties. This review was chosen algorithmically as the most valued customer feedback. On Amazon, most Lucas suitcases have received 4.2-4.7 stars. Tripsavvy. 0000018467 00000 n Generally Lucas luggage received some good reviews and ratings, mainly about the design, even though there will always be some flaws that need to be addressed and fixed. Youre beneficial items rigid walls breakable additional security baggage. Description Including Color,Size and Item Number. Another great option is the American Tourister Belle Voyage 21-inch carry-on (full review over here). Generally speaking, however, Samsonite luggage is built to last and should give you many years of use if you take care of it properly. As you can imagine, its only available in this color since its tied to the design. That being said, you should remember that this definitely isnt a luggage set that will last decades. I trusted the TJMaxx brand, not the Lucas brand. What are you waiting for? (Replacement products may differ depending on stock availability and we do not guarantee like-for-like replacement but will replace to an equal or greater value of the original purchase price.). Read best hardside bags available. ComplaintsBoard.com is a leading complaint resolution website on the Internet. In total, this luggage set weighs just 19.6 lbs, which is really light. Well find out whether Lucas is a good choice or not. For any warranty request please send an e-mail to info@inusaluggage.com to obtain information and/or a return authorization number. T.J. Maxx - I am complaining about clearance price item, T.J. Maxx - shady practices-poor customer service. I feel duped over the whole transaction. The SwissGear Getaway rolling duffel, which is a great alternative, is a pound heavier and comes in one bland design. We compared the average weight of empty suitcases and found out that the average weight of a carry-on is 7.9 lbs. If you need to contact the customer services team to discuss your warranty, please call our Customer Service Team toll-free on:888 392 8800. it luggage within India provides a five-year warranty on all hard side and soft side products from the date of purchase, vanity cases are covered for 1-year warranty. I understand it was damaged AFTER the purchase, however spending over $100.00 on a piece of luggage I would expect more. However, the customer will be responsible for the repair costs and shipping fees to and from our repair facility.In the case of approved replacements, if the product is no longer available or is out of stock, it will be replaced by an equivalent price product. Are IT suitcases any good? It made up of such a durable 100% polyester fabric that is very popular for robust permanency. People said that its just the perfect size for short one or two-night stays with enough room for a few pieces of spare clothing in the main compartment. Expandable. xref . Return to Store : . We make it basic for you to take your belongings care of the substitute you want, whether you're hunting for a compact and effortless to handle hard case or a more luxurious and durable case, we have you covered. Known in the industry for introducing "the original light weight expandable" luggage, Lucas has stayed true to its motto by consistently introducing different collection of durable, but always light weight luggage. Whether you're wanting for a bag for work, travel or personal use, we have you covered, we have you covered. We also participate in other affiliate programs. I literally, still had the price tag and receipt in my purse. Warranty against Defects Depending on the product, DELSEY offers a Worldwide Limited 2, 5 or 10 Year Warranty, or a Lifetime Warranty (Warranty Period) against defects in material and workmanship . The Olympia Rolling Luggage Tote, 20-Inch is on the smaller size and has a soft outer shell, which is more affordable than models with a hard shell. Showkoo Luggage Review, What To Do If Your Layover Is Too Short? NEW YORK, NY 10016. 0000006869 00000 n First of all, it was incredibly hard to find their warranty details online, and as it turns out, Lucas Luggage doesn't even have a separate website, and you have to go to 24-7international.com/warranty to fill out the form. Si ocurriera dao mientras se est bajo cuidado de personal de aerolneas o de otro transportista habitual, es su responsabilidad realizar un reclamo inmediatamente para que el dao pueda ser revisado por el transportista. Copy. Get exclusive offers and product launches in your inbox. Trim these remarkably robust suitcases. Should the luggage suffer damage during that time period, please contact the responsible party immediately. Foto de la maleta6. Lucas 22" Wheeled Carry-On Domed Duffel. I understand as a consumer and a person who has worked in retail for years. We will not honour claims for coverage of operational loss, loss of profit or time, or other indirect consequential economic losses. To Lady Scot and the other insensitive person on the thread. By clicking "accept", you consent to our use of cookies as described in our Privacy Policy. Our luggage is rigorously tested to ensure it meets not only industry standards but more importantly withstands the travel needs of our customers. We never compromise on quality. Colors loading. Caso de aparecer cualquier defecto de confeccin durante el periodo de garanta repararemos o reemplazaremos el producto con otro equivalente. Just like the majority of luggage brands, the warranty covers only the manufacturing and workmanship defects. Lucas Luggage Set is the lightest expandable luggage with sturdy 360-degree spinner wheels for extra mobility making it easy to move around. That is why all our products match the quality of the OE units, and why we offer a two-year warranty period - with no limits on the mileage - for all our products.

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